Effective Date: October 1, 2026
Last Updated: October 1, 2026
Penkam Marketplace (“we,” “our,” or “us”), operated by Penkam Digital Services Ltd, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (penkam.com) and use our multi-vendor marketplace platform. [1]
We comply with the Nigeria Data Protection Regulation (NDPR) and other applicable data privacy laws in Nigeria.
1. Information We Collect
We collect information from both Buyers (Customers) and Sellers (Vendors) to provide a seamless marketplace experience.
- Personal Data: Name, delivery address, billing address, email address, phone number, and account passwords.
- Vendor Data: Business registration details (if applicable), store name, bank account details for payouts, and government-issued identification for verification.
- Transaction & Payment Data: Details about payments made on our platform (processed securely via our integrated third-party payment gateways like Paystack or Flutterwave). We do not store your full card details on our servers.
- Technical Data: IP address, browser type, device information, and cookies to improve website functionality.
2. How We Use Your Information
We use the collected data to:
- Facilitate transactions, process orders, and manage vendor payouts.
- Connect Buyers with Vendors for fulfillment and delivery across Benin City and Nigeria.
- Provide customer support and resolve disputes between buyers and vendors.
- Improve our website design, performance, and security.
- Send promotional emails, newsletters, or platform updates (you can opt-out at any time).
3. Data Sharing and Disclosure
Because Penkam is a multi-vendor platform, your data is shared in the following specific ways:
- Between Buyers and Vendors: When a buyer places an order, the relevant Vendor receives the buyer’s name, delivery address, and phone number to fulfill and ship the order. Vendors are strictly prohibited from using this data for unsolicited marketing.
- Third-Party Service Providers: We share data with delivery/courier partners in Benin City to fulfill shipments, and with secure payment processors.
- Legal Requirements: We may disclose information if required by Nigerian law or in response to valid requests by public authorities (e.g., NITDA, NDPC).
4. Data Security
We implement robust administrative, technical, and physical security measures to protect your personal data. However, please remember that no method of transmission over the internet is 100% secure.
5. Your Rights (Under NDPR)
You have the right to request access to the personal data we hold about you, request corrections to incorrect data, object to data processing, or request the deletion of your account and personal data.
6. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: info@penkam.com
- Phone: +234 811 787 3122
